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Funding and governance of library and information services for visually impaired people: international case studies

Gaps between policy and practice arise from several factors:

While legislation may be in place, in many instances the services are simply not offered, or a sub-set of the service that is available to the general public is offered, or staff are not trained to provide the service.
Libraries are designed as places where the community gathers. Elderly people and those experiencing vision loss have huge transportation and isolation challenges. Getting to a library may not be possible. Consequently, they do not show up in large numbers to impact service strategy and decisions.
When less than 5% of information published in print is available in alternative formats, it is impossible for a public library to provide an equitable service.
CNIB, CLA, and Library and Archives Canada have conducted studies or prepared reports at different times that capture information about the provision of library services. All have overall determined that a significant gap exists and have made recommendations towards closing that gap.