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Funding and governance of library and information services for visually impaired people: international case studies

Part2:Country studies

Japan

Measuring success

Almost no one has measured the services. Recently a few public libraries have set up an index to measure their services, but these measures are generic rather than specific. Nevertheless, every library has general annual targets. Some libraries have started to send out questionnaires to users to measure user satisfaction.

Targets are raised every year. In some cases long term targets (about 5 years) are raised.

In Japan, most targets do not state definite figures to be achieved but rather, only state general concepts. However, as a result of a substantial decrease in materials spending and the number of personnel, a cut in services is anticipated.