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Funding and governance of library and information services for visually impaired people: international case studies

Part2:Country studies

Croatia

Measuring success

The Croatian Library for the Blind measures how successful it is in providing services for Visually Impaired People. The Library Administrative council decides what measures are used and sets targets at the proposal of the management.

Success is measured by:

• Proportion of Visually Impaired People reached by services
• Cost to public or charitable funds
• Cost to users
• Range and depth of material available
• Speed of supplying item
• What users think of the service

How frequently these targets are changed or raised depends mainly on financial support.