rightscom

Funding and governance of library and information services for visually impaired people: international case studies

Part2:Country studies

Denmark

Measuring success

The Ministry of Culture - and the users - measure how successfully services are provided. This includes by the government and the Ministry of Culture, as well as the strategy and performance of the director and the employees of DBB

The DBB sets ambitious targets and is very successful, meeting 98% of them. They cover:

• The proportion of visually impaired people reached by services
• The range and depth of material available
• The speed of supplying the item
• What users think of the service

Targets are reviewed and changed every fourth year.