Questionnaire
Maslach Burnout Inventory(Maslach & Jackson,1996)
For the following items, please read each statement carefully and decide if you ever feel this way about your job. If you have never had this feeling, tick "0"(never)in the cells after the statement. If you have had this feeling, indicate how often you feel it by ticking the number(from 1 to 6)that best describes how frequently you feel that way in the cell provided: 1=few times a year or less, 2=once a month or less,3=a few times a month or less, 4=once a week,5=a few times a week , 6=every day. If filling in the questionnaire electronically, please mark the relevant cell by typing an "X".
| Date: .................... Name: .................... Age: .................... Sex: male female |
Never | A few times a year or less | Once a month or less | A few times a month ore less | Once a week | A few times a week | Every day | Score for Item | |
| 1. I feel emotionally drained from my work. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 1. | |
| 2. I feel used up at the end of the working day. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 2. | |
| 3. I feel tired when I get up in the morning and have to face another day at work. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 3. | |
| 4. I can easily understand how clients/patients feel about things. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 4. | |
| 5. I treat some clients/patients as if they were impersonal objects. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 5. | |
| 6. Working with people all day is a real strain for me. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 6. | |
| 7. I deal very effectively with the problems of my clients/patients. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 7. | |
| 8. I feel burnt out from my work. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 8. | |
| 9. I feel that I'm positively influencing other people's lives through my work. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 9. | |
| 10. I've become more callous to words people since I took this job. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 10. | |
| 11. I worry that this job is hardening me emotionally. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 11. | |
| 12. I feel very energetic. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 12. | |
| 13. I feel frustrated by my job. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 13. | |
| 14. I feel I'm working too hard on my job. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 14. | |
| 15. I don't really care what happens to some clients/patients. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 15. | |
| 16. Working with people directly puts too much stress on me. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 16. | |
| 17. I can easily create a relaxed atmosphere with clients/patients. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 17. | |
| 18. I feel exhilarated after working closely with clients/patients. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 18. | |
| 19. I have accomplished many worth while things in this job. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 19. | |
| 20. I feel like I'm at the end of my tether. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 20. | |
| 21. In my work, I deal with emotional problems very calmly. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 21. | |
| 22. I feel clients/patients blame me for some of their problems. | 0 | 1 | 2 | 3 | 4 | 5 | 6 | 22. |